RoseASP Raises the Bar on Hosting Services

	“The professionalism, product and technology knowledge, and customer service that we have seen while partnering with RoseASP far surpasses anything we have experienced in our industry. Their response time has been excellent, our client is very happy, and the entire relationship has been terrific.” Judy Thomas VP, Business Development The TM Group, Inc. Microsoft Gold-Certified Partner

At RoseASP, we believe a product’s continued success relies on the quality of the on-going support your company may require. We have developed several means of support including:

General Support

For support during normal RoseASP business hours
(M-F 8:00 AM - 5:30PM PST) please email: mailto:support@roseasp.com.

For support at any other time of ASP issues (i.e., cannot login in, password or account locked, etc.) please call:
1 (858) 605-6433

Troubleshooting — CustomerSource

CustomerSource is a password-protected site for customers using hosted Microsoft Dynamics and related business products, provided as a benefit of a service plan. Use it to search the knowledgebase, download updates, view online training and find other information resources virtually 24 hours a day. (Log in required) CustomerSource makes it easy to solve common support issues with a click of a mouse after hours.  

Questions not answered at the CustomerSource site can easily be emailed to the RoseASP support staff  (support@roseasp.com), and we will begin working on your support request.

All support calls, whether they are handled on-site, over the telephone, or via email, are logged into our customer database for future reference and tracking. Our service infrastructure is designed to provide our customers with fast response times, reliability, and flexibility in servicing their support needs.